Terms & Conditions

Anderson Aromatics Ltd (Last updated: July 2018)

Terms & Conditions

Please read these Terms and Conditions ("Terms") carefully before using the https://www.andersonaromatics.co.uk website (the "Service") operated by Julie McKee ("us", "we", or "our", "me", "I").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, email address, and postal address.

As per the terms of our Privacy Policy (see separate Privacy Policy) , your details will be stored on our database after your purchase is complete. This is to enable tracking of your purchase should we need to find your order details for any reason, provide you with proof of your purchase should you require it in future, and to improve your user experience for subsequent purchases. This means that if you purchase something through the website in future, the site will remember your details so you don't have to fill them in again.

If you wish to have your details removed from our database after your purchase has been completed, you may request this by emailing us here andersonaromatics@yahoo.co.uk.

Please note, removal of your details from our database will prevent us from having the ability to provide you with proof of your purchase in the future, for example if you lose your original and require a copy. Your details are never added to any mailing lists unless you specifically request and consent for them to be added.

Return and Refund Policy

  1. We will refund or replace, at no extra cost, any product which has been damaged in transit, providing you notify us by telephone or email within 7 days of the receipt of goods. Please do not return any goods until you have received a returns number from us, and please ensure that you retain proof of posting.
  2. We will refund the value of your order for goods lost in transit, if it is established that the address details on the parcel were correctly entered at the time of placing the order. You must notify us by telephone or email within 14 days of placing your order with us, that you have not received your order.
  3. If, for any reason, you are unhappy with your purchase, please telephone or email us and we will arrange a full refund on the cost of the goods you have purchased from us. We do ask that you return the goods to us, in the original packing if possible, and obtain proof of posting or send by recorded delivery. Please note that we cannot refund postage, packing, insurance or delivery charges. Items must be in perfect condition, unopened and suitable for re-sale. We must be informed by telephone or email of any wish to return a product within 14 days of the goods having been purchased from us. This does affect your statutory rights.
  4. If, for any reason you are not in to receive delivery of your parcel, and the parcel is returned to us because you have not checked with your local Post Office to see if they are holding it for you, we cannot be responsible for the cost of redelivering the item to you. We are happy to resend the item but there will be an additional postage cost incurred.
  5. Returns with free gifts: If you take advantage of one of our free gift offers, and then decide to return a product to us from that order, we will charge you the retail price on our website of that gift, or you must return the gift with your return of the purchased product.
  6. FREE DELIVERY PROMOTIONS: (only available to addresses within the UK MAINLAND (ISLES via 2nd Class Royal Mail).

From time to time we offer FREE delivery promotions. If you receive free delivery on items and decide to return any/all of those items, the free delivery will no longer be applicable to that order and we reserve the right to deduct the chosen cost of delivery from the refund value. As an example, if you choose the FREE NEXT DAY COURIER option for orders above £100 and return an item to us which brings the total ordered down to less than £100, then the current courier cost as per our website, may be deducted from the refund. If your free delivery was on the basis of an order placed above a certain amount, (i.e. £40), and you return an item, the lowest delivery charged on our website will be deducted from the refund amount.

Free Delivery items are sent via 2nd Class Royal Mail unless otherwise stated. However, our Courier Services and paid for Second Class Mail take priority at busy times, so please be aware that if you select free delivery your parcel make take a little longer to arrive.

100% Money Back Guarantee

If, for any reason, you are unhappy with your purchase, please telephone us on 07966 031208 and we will arrange a refund or exchange. We do ask that you return the goods to us, in the original packing if possible, unopened and unused, and obtain proof of posting or send by recorded delivery. Please note that we cannot refund postage & packing, insurance or delivery charges.

Please note that our no strings attached 100% money back guarantee is applicable to our brand Anderson Aromatics. In this instance we are happy to accept returns if you have tried the products and do not like them, for whatever reason! However, we will not accept back empty bottles/containers which have quite obviously been fully used, and operate a fairness policy whereby if you have tried the product and genuinely are unable to use it/don't like it then we would reasonably expect to receive the remainder of the product back with the container. We cannot however accept used returns of the colour cosmetics and make up products but do offer a sampling service with free colour smudges.

Special Offers and Promotions

From time to time we offer voucher code promotions, special offers and other promotions. Any voucher code discounts offered apply to a discount off the RETAIL prices applicable on our website, and not any current special offers, promotions that may be available at the time. Discount voucher offers apply to products and not postage and packing charges. Offers cannot be combined with other offers already available.

Free Delivery on orders over £50: If you would like to use our free delivery service, please ensure you select the FREE DELIVERY option at checkout. All orders are sent via the Post Office 1st class post. This offer is only available to UK Postal Addresses.

Delivery and Shipping Policy

We believe that once you have placed your order you will want to receive your goods as soon as possible, so we endeavour to post them to you either on the date of order or the next working day. You may experience slightly longer delivery times during Christmas, staff summer holidays and Bank Holidays. Please also allow 7-14 days for delivery for 2nd Class Post before you contact us regarding non-delivery. Royal Mail requires us to wait 21 days before making a claim against missing items.

Please note that it is up to the customer to ensure that their delivery information on their order is correct. Royal Mail will not compensate for any non-deliveries where the delivery information is incorrect and we would therefore be unable to refund the cost of your purchase if your order went missing.

UK Orders (UK Mainland only plus some outer islands)
We offer the option of sending items by Second Class Post or Courier/Special Delivery. All courier deliveries require a signature, however, if you are not in, they will leave the parcel with a neighbour and put a note through your door.

Royal Mail advises that 2nd Class Post should arrive within 3-5 days of posting. Our courier service delivers the next working day after despatch. However, please note that we cannot be held accountable if on the rare occasion, delivery takes longer than these times. All courier deliveries will take priority over 2nd Class deliveries and will be despatched first. Special Delivery is received the day after despatch, before 1.00 pm and requires a signature and is a guaranteed delivery service.

*UK Outer Islands - special case: Please note that we may have to add an additional delivery charge for some of the outer UK islands if the order is large and we have to send by courier. You will be notified if this is the case and offered a quote. These terms also apply to Free Courier options and Beauty Benefit Members who reside outside mainland UK.

International Orders
We will contact you by email before despatching your goods if the freight costs are higher than the amount quoted below. You will be directed to the appropriate additional freight payments. You then just select the BUY button in order that your payment can be accepted. If you do not wish to proceed with your order, please let us know by email and we will cancel the order and your initial payment will be refunded. Beauty Benefit Club members outside the UK are not offered free delivery or courier options.

Please note that all currency is in pounds sterling and will be converted to your local currency by your credit card provider. We cannot be held responsible for currency fluctuations.

Delivery / Postage and packing charges

Deliveries within the UK

By 2nd Class Royal Mail: £3.59 (aimed delivery time 2-5 days) - not guaranteed)

Courier/Special Delivery by 4pm next day: £4.99 (Mainland Only)

We despatch via couriers on an overnight service (no deliveries weekends, bank holidays etc.), using Interlink or APC as our preferred couriers. We AIM to send all Courier/Special Delivery orders the same day as we receive them. However, if we are particularly busy, or during holiday times, stock taking etc., we may not be able to offer the despatch date until next day. If it is crucial that you receive your order the day after you have made the order with us, you must inform us at the time of your order, that you need it the next day or call us on 07966 031208 to check if it is possible to send the same day. If your order is urgent, please always telephone us and we will see what we can do for you.

Anderson Aromatics Privacy Policy

Section 1 - What do we do with your information?

If you choose to fill in a contact form on our website, we will store that information for 6 months and only use it for the purpose of contacting you in relation to that enquiry.

When you browse our site, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your explicit permission, we may send you emails about our products and other updates.

Section 2 - Consent

How do you get my consent?

When you provide us with personal information we ask you to explicitly consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at andersonaromatics@yahoo.co.uk or mailing us at:

Anderson Aromatics Limited, 54 Woodlands Crescent, Bothwell, Glasgow G71 8PP

Section 3 - Disclosure

We may disclose your personal information if we are required by law to do so.

Section 4 - Data Storage

Your data is stored through Anderson Aromatics data storage and databases. We store your data on a secure server behind a firewall.

Section 5 - Third-party services & links

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Section 7 - Cookies

Here is a list of cookies that we use. We've listed them here so you can choose if you want to opt-out of cookies or not. Opt-out by altering your web browser's settings to reject cookies.

Prodlytic Collector – we use Prodlytic to measure how our site is used by visitors and to generate reports for our own use. Prodlytic does not collect any personally identifiable information about you.

Google Analytics – we use Google Analytics to measure how our site is used by visitors and to generate reports for our own use. Google Analytics does not collect any personally identifiable information about you.

Section 8 - Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at andersonaromatics.co.uk or by mail at Anderson Aromatics Limited, 54 Woodlands Crescent, Bothwell, Glasgow G71 8PP.

Content

All content on the website is owned exclusively by us, and may not be copied, reproduced, or shared in a way which suggests it belongs to anyone other than us. Quotes may be extracted from content on this site in the event that explicit permission is sought from us, and adequate credit is displayed.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Anderson Aromatics.

Anderson Aromatics has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Anderson Aromatics shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Disclaimer

Although it is highly unlikely, this policy may be changed at any time at our discretion. If we should update this policy, we will post the updates to this page on our Website.

In the event of a security breach on this website, I will notify you within 72 hours of becoming aware of the breach.

In the event of a security breach on any third party server which I use to store your information (such as https://mailchimp.com) I will notify you as soon as I can reasonably do so and I have been notified by the third party.

If you have any questions or concerns regarding our privacy policy please feel free to email me at andersonaromatics@yahoo.co.uk.
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